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Claromentis™ Services

Claromentis Services - Straight-talking Consultancy, Training and Support

Overview

Claromentis provides a range of services to assist you at every stage of your adoption of the Claromentis Framework. Working with a network of partners, we are able to offer sensible, straight-talking advice and expertise you can rely on - as and when you need it. We will help you to define your business needs, implement a solution that fulfills your precise requirements, deliver training to ease user adoption, and provide ongoing support.

Business Consultancy

Intranet Adoption Methodology

We pride ourselves on delivering an intranet solution that fit the precise business requirements of our customers - on time and on budget. Experienced Claromentis consultants follow the Claromentis Business Adoption Methodology to project manage the adoption process from start to finish.

Claromentis - Services - Business Adoption Methodology

  • Define - Key business requirements, roles and responsibilities, and scheduling milestones which are defined during face-to-face meetings and workshops.
  • Specify - Detailed specifications are drawn up, incorporating any customization requirements. Configure - The solution is configured and proof-of-concept testing takes place to ensure it fulfills all your requirements.
  • Pilot - A pilot deployment enables staff feedback to be gathered and adjustments made before implementing the solution enterprise-wide.
  • Extend - The solution is extended to additional business units and regions, using a phased approach.

All larger projects also work on the Intranet Proof of Concept approach, to make sure the requirements are met before any roll out to the pilot and then the ultimate user community. Intranet consultancy is an important part of delivering systems that meet business requirements.

Claromentis - Services - Technical

Technical Services

Claromentis offers a range of technical services to facilitate your adoption of the Claromentis Framework. Services can be delivered on-site or remotely as required.

  • Technical consultancy - Including customized e-form design and configuration to deliver sophisticated workflow automation solutions - optimizing process efficiency across your organization.
  • System configuration - Configuration of your entire Claromentis implementation, including dashboards, information fields and lead-cycle stages. With such a customisable solution there are a significant number of configuration options that together make sure Claromentis is working the way you do.
  • Data loading and content generation - Including the set up of document folders and any required data import into your Claromentis solution.
  • Design - Design of visual interfaces and web-page publishing templates to help you provide each individual with a relevant and straightforward user experience.
  • Custom development - Custom-developed applications and functionality to suit your specific needs.

While simple solutions can be delivered with a straight forward deployment of our software, more complex needs can be met with a combination of powerful software, tailored user experiences and extensive configuration. The end result is the same - a solution that provides an information portal that works the way you do.

Design

Claromentis offers a wide range of design services to help you customize your Claromentis solution to suit your needs. These include the following:

Claromentis - Services - Information Architect

Information Architect

Claromentis designers can create a range of visual interfaces to provide each group of users with a tailored work space. For example, directors can easily monitor company performance simply by looking at graphs and diagrams displayed on their homepage, while other staff might see the latest news and documents instead when they log on.

Claromentis - Services - Branding

Branding Services

We can design visual interfaces to fit with your corporate style guidelines. We match colours, fonts, and other style details to ensure that there is a seamless experience between public-facing sites, Intranets and Extranets.

Claromentis - Services - Intranet / Extranet Template Design Services

Intranet / Extranet Template Design Services

We can help you to design Intranet or Extranet page templates to be populated using the Claromentis Enterprise Content Manager application.

Claromentis - Services - Public website template design services

Public website template design services

Claromentis has more than ten years experience in designing public websites. Using the Claromentis Enterprise Content Manager application, we can help you to manage the content on your website. We can also help with the migration process, and give expert advice on search engine optimisation and meeting compliance standards.

Training

Claromentis delivers on-site courses to help your organization unlock the potential of our Claromentis software.

  • Power-user training
    Focuses on the configuration and management of Claromentis software – for key project managers and administrators.
  • Standard-user training
    Concentrates on key functionality and tools that staff use to carry out everyday tasks.

As Mr Britten of William Red Publishing comments : "The people delivering the training not only knew what they were talking about, they were also able to communicate it effectively."

Support

Claromentis offers a Premium Support Package to all customers. This includes:

  • Access to the Discover Support Portal *
  • Email and Telephone Support
  • System Guidance and Advice
  • Assistance with system and software configuration
  • Software Upgrades and Maintenance

The Discover Support Portal

  • Including FAQ's,
  • Customer Forums
  • Support Ticketing
  • News
  • Tips
  • Project Folder
  • System Documentation

Claromentis Ltd.

Tower Point, 44 North Road
Brighton
BN1 1YR
East Sussex
United Kingdom

Contact Form
Online Meeting

T: +44 (0)1273 666 355
F: +44 (0)1273 666 354
M: sales@claromentis.com

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Claromentis specialise in providing bespoke intranet & extranet applications, which benefit in unique framework, portal, Eforms and CMS systems


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